Important things to know when planning your vacation with Vacations To Remember
Please review your invoice to make sure all components, including the dates, names, flights, etc. are correct prior to adding payment. (All names must match documentation as appears on your valid government issued Passport ID. It is the traveler’s responsibility to provide proper documentation.) Also be advised a VALID PASSPORT IS REQUIRED for U.S. Citizens to re-enter the country from all international destinations including the Caribbean & Mexico. (Some destinations require your passport not expire for 6-12 months before your return. Please ask your agent for more details). Unless noted, Insurance is not included in your package and is available at an additional cost. Insurance policies vary depending on your package so please ask your agent for information about cost and coverage. Without insurance, your package is 100% non-refundable and all payments (including deposit) are kept by the airline and/or resort/cruise line. THIS APPLIES EVEN IF YOU NEED TO CANCEL FOR A MEDICAL REASON. A DOCTOR’S NOTE DOES NOT ENTITLE YOU TO A REFUND. You must purchase insurance at time of deposit so please advise your Vacation Specialist if you would like to add it to your package. We highly recommend purchasing vacation protection in the event something unforeseeable keeps you from traveling. Examples would be, but not limited to, a medical emergency, death or illness of a family member, terrorist attack, airline strike, change or loss of job, disease outbreak, blizzard, hurricane, earthquake or other acts of God that would prevent you from arriving at your destination. If your flight is cancelled and your airline can not protect you on another flight, your hotel WILL NOT refund your money unless you have purchased insurance.
NOTE: Regarding payments… your balance due date/amount is listed above under your deposit amount/date. If your vacation is not paid by this date, the airline and hotel reserve the right to cancel your entire vacation without refunding any monies paid. We also have the right to charge your credit card on file the remaining balance due if we can not reach you, if you have not told us otherwise. As your travel planner, it is beyond our control to avoid cancellation due to non payment so we will try process payment to avoid that if you do not respond to our emails. If you need a small extension on time PLEASE REACH OUT TO YOUR AGENT. We can often request an extra week especially if your due date is on a weekend or a holiday. We only require you pay the initial deposit and nothing more until the balance is due. You are welcome to pay any amount greater at time of deposit but if you would like to make partial payments between deposit and balance, please be informed that for credit card processing, payments must be in the amount of $300 or greater. For partial payments less than $300 you are more than welcome to mail a check made out to “VACATIONS TO REMEMBER” at 802C Oakhurst Drive, Evans GA 30809. Most banks will mail this for you at no cost under their bill pay program. We will email you a receipt once we receive it. Please ask your agent for more information regarding partial payments.
VACATIONS TO REMEMBER can not be held liable for cancelled or delayed flights, denied boarding due to insufficient documentation, bad weather, lost luggage, acts of God or anything preventing you from traveling on this getaway. Please ask your agent or check the website for your resort regarding dress code, travel distance from the airport to your resort, amenities offered, etc. We would be happy to answer any questions you have prior to your departure, however we can not be responsible for issues that arise during travel. Also check with your airline before departure regarding seat assignments, boarding passes, baggage fees (some airlines are now charging a fee to pre-assign seats, print boarding passes and check a bag), carry on restrictions and flight delays. Due to our contracted discounted airfare, most airlines do not allow the upgraded purchase of choice or comfort seats so please ask your agent if this is something you prefer to upgrade to prior to confirming flights.
Our job as your vacation planner is to help you decide on a destination, pick the resort best suited for you based on the information we are given and obtain the best price possible at NO CHARGE TO YOU. Our services to you are free. We are always available via email or text to answer questions and support you if something goes wrong after departure but we have no control over your airline's scheduling (delays or cancellations), seat selection, change of aircraft or what room number your resort or cruise ship assigns to you. We are also not responsible for restaurant closings, illness or injury incurred while traveling, limited activities due to season or pandemic or amenities misrepresented by your hotel. If you have a problem with your resort once you arrive that can not be rectified with management, you may contact our "in destination" support staff whose local phone number is located on your E-travel document (that you will receive as tickets once your trip is paid in full). They can support you in negotiations with the resort or with changing hotels if you are dissatisfied. There is a cost involved if you are unhappy with your hotel and chose to move to another. Vacations To Remember can not reimburse clients for international phone calls made to our office since we do have local reps in every destination to serve you.
In a post-COVID-19 world (which has been declared a worldwide pandemic by the World Health Organization), each traveler will be traveling at their own risk. COVID-19 is believed to be spread mainly from person-to-person contact and all travelers need to be mindful of social distancing and not to congregate in large groups. It is the traveler's responsibility to follow the above guidelines and those rules and guidelines that may be enforced by the airlines, cruise lines, theme parks, tour companies, hotels, and resorts. Upon booking your vacation with VACATIONS TO REMEMBER you are accepting responsibility for your health and safety during travel. Traveler further acknowledges that the supplier’s cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, continue to govern my rights and remedies, including the right to receive a refund, in such an event. Moreover, Traveler understands that if he/she elected to purchase travel insurance, the terms of the insurance policy will dictate whether, and to what extent, coverage for any financial loss may exist under the circumstances. VACATIONS TO REMEMBER has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which the Traveler may visit. It is the Traveler’s responsibility to know, understand and follow the rules and regulations established by travel supplier partners including but not limited to airlines, transportation companies, hotels, resorts and tour operators. The Traveler hereby releases VACATIONS TO REMEMBER from all claims arising out of any problem covered in this paragraph.
Be sure to note that while we will do our best to advise of requirements for entering the destination you are visiting, it is the responsibility of the traveler to research documentation, testing, mask protocol and any other parameters that might affect your plans. We also recommend that all clients register for S.T.E.P with the US State Department before traveling internationally. The service is free and will allow allow U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate. You can register for S.T.E.P at: https://step.state.gov/step/ For after hours help with flight or hotel issues, we do have 24-Hour Traveler Assistance. You can find that contact information on your E-travel document.
Your agreement with these terms is accepted once you make your first deposit to Vacations To Remember. Please read your document carefully and advise us immediately of any misspellings, date errors or other issues you may find incorrect on this invoice. (NO changes can be made to names once deposit is paid). Do not wait to check this until you receive your E-travel document. It is the traveler’s responsibility to ensure all names, dates, flights, etc are correct before making payment and to research all limitations and expectations about their destination. Please note that if you find a lower package price prior to paying your deposit, you may let us know and we will do our best to match that price. If you find a lower price AFTER making payment, we can not refund or reduce your vacation package and our quote as listed above stands as agreed upon. Thank you for booking with us and we truly hope this vacation is one you will remember for a lifetime!